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Frequently Asked Questions

Where can I find the best rates?

The best rates guarantee and promotions can be found on our Offers page.

What kind of services and facilities do you offer?

Fraser Suites Dubai offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please click here

How do I get to the hotel?

Ideally located on Sheikh Zayed Road, on the edge of Media city and Internet City, Fraser Suites Dubai is close to the Wellington International School, Dubai College, Dubai Marina and Mall of the Emirates. Also Dubai International Airport is just 25 minutes away. 

Fraser Suites Dubai : Location Map

Google Maps: https://www.google.com/maps?q=Sidra+Tower+-+Al+Sufouh+-+Dubai

How to reach the hotel from the airport?

Fraser Suites Dubai is an approximately 30 minutes drive away by Taxi.

Do you provide an internet access?

Yes, complimentary high-speed wifi is provided throughout the property.

Where can we eat?

Aqua Café serves a sumptuous breakfast buffet every morning and offers all-day dining with an extensive menu featuring international and regional cuisine. Aqua Café is open every day from 6.30am til late.

Serai Lounge located adjacent to the hotel lobby, serves great coffee with a range of house baked pastries, cakes, gourmet sandwiches and salads. It also features a business centre with free wi-fi, the latest magazines, local and international newspapers. Serai Lounge is open every day from 6.30am til late.

In Suite Dining - 24 hours.

How to make the best experience of Dubai?

There are lots to see and do in Dubai each offering different and unique experience. Check out the attractions on our Attractions page or check with our Client relations Executives for recommendations.

When is the check-in time?

The check-in time is 14:00 hours

When is the check-out time?

The check-out time is 12:00 noon.

What time is breakfast served?

Breakfast is served from 06:30 to 10:30 at Aqua Café, Level-7

Do you have laundry facilities?

All apartments, except the studios are equipped with washer and dryer. In addition, we also provide laundry and dry cleaning service.

Do you have fitness facilities?

Yes, a 24/7 Fully-equipped Gymnasium is provided for our guests.

Where can I go for shopping?

Famous Shopping malls , Mall of the Emirates  is just 10 min drive from from Fraser Suites Dubai. A complimentary scheduled shuttle bus links Fraser Suites Dubai to Media City, Internet City, Knowledge Village, public beach, Sharaf DG Metro station and Mall of the Emirates. Alternatively, feel free to speak to our Client Relations executive for recommendations.

Which type of beds do you have?

King and twin beds (Restonic pillow topped mattress)

What is your cancellation policy?

For cancellation of reservation, notice must be given 48 hours prior to arrival date to avoid any applicable charges. 

Where can I find the closest bank, ATM and exchange office?

An ATM is located adjacent to Fraser Suites Dubai

Do you provide newspapers?

Yes, a selection of both local and international newspapers are provided.

What is maximum number of people in each apartment type?

Each apartment covers the following number of guests:
1 Bedroom: 2 guests
2 Bedroom: 4 guest
3 Bedroom: 6 guests
Kindly contact our reservations department for further request or clarification.

Do you have Suites and access for persons in wheelchairs?

Our serviced apartments are handicap-friendly with ample room to allow wheelchair mobility.

Do you accept pets?

Unfortunately, pets are not allowed within the vicinity of the property. 

Do you provide parking and what is the cost?

Yes. 1 complimentary car park lot is provided per apartment.

Can I leave my luggage if my room is not available?

Yes, you may leave your luggage with our concierge.

What are the reception opening hours?

The reception, concierge and security services are 24/7.

Do you provide shuttle service to the airport?

Limousine airport transfers to and from Dubai International Airport and Al Maktoum Airport are available by prior arrangement with pricing starting from AED220 per transfer. Dubai taxis offer a reliable service and are readily available around the clock.      

Do you provide baby cots and extra beds and the cost?

Complimentary baby cots are availale upon request and subject to availability.
Rental of extra beds are available upon request and are chargable at AED 175/night.