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    Frequently Asked Questions

    Where can I find the best rates?

    The best rates available on the internet can be found at https://dubai.frasershospitality.com/en. Don't forget to check out https://dubai.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.dubai@frasershospitality.com or +971 4 777 2 777.

     

    Facilities & Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Dubai features luxurious, fully-furnished rooms, fitness facilities such as a 24/7 Gym, squash and tennis courts, sauna and steam rooms, a swimming pool, a spa, a choice of dining options and more. For a full list of services and facilities, please visit https://dubai.frasershospitality.com/en/facilities.html.

     

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym located at level 7 for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 2.00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.30am.

    What is the cost of breakfast?

    Breakfast is available for adults at AED 100 per person per day. Prices exclude prevailing taxes.

    What are the available dining options?

    Dining options available are Aqua Café and Room Service. Lite bites during the day can be enjoyed at Serai Lounge. The well-equipped kitchen or kitchenette also provides you with the convenience to cook in your apartment (except Studio Apartments). In-room dining options are available as well. Please contact the Front Desk for the menu available.

    Are laundry services provided?

    Yes, laundry and dry cleaning services are available subject to additional charges. There is also a washer and a dryer in all apartments and Studio Premier for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    King and Twin beds are available. Should you require more information, please feel free to contact us at reservations.dubai@frasershospitality.com or +971 4 777 2 777.

    Are baby cots and extra beds available?

    Yes, complimentary baby cots are availale upon request and subject to availability. Extra beds are also available upon request and are chargable at AED 175 per night. Extra beds can be placed in all rooms except Deluxe Rooms.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, a selection of both local and international newspapers are provided.

    Are the residences disabled-friendly?

    Yes, Fraser Suites Dubai is disabled-friendly with ample room to allow wheelchair mobility.

    Is on-site parking available and what is the cost?

    On-site parking is available with 1 complimentary car park lot provided per apartment. Valet parking is charged at AED 15. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    No, airport shuttle is not available. Instead, limousine airport transfers to and from Dubai International Airport and Al Maktoum Airport are available by prior arrangement with pricing starting from AED 170 per transfer. Alternatively, Dubai taxis offer a reliable service and are readily available around the clock. Please feel free to approach our Front Desk for more details or contact us at reservations.dubai@frasershospitality.com or +971 4 777 2 777.

    What is the cost of hotel/service residence limousine services?

    Third party limousine service is available subject to additional charges. Please feel free to approach our Front Desk for more details.

    What are the reception opening hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Concierge for more details.

    Location

    How do I get to the hotel?

    Ideally located on Sheikh Zayed Road, on the edge of Media city and Internet City, Fraser Suites Dubai is close to the Wellington International School, Dubai College, Dubai Marina and Mall of the Emirates. Also Dubai International Airport is just 25 minutes away.

    Are there any recommended attractions in Dubai?

    Dubai is one of today's world class cities. Some of the attractions include the Burj Khalifa, Pier 7, Wild Wadi, Ski Dubai and more. For more recommendations, please feel free to approach our Client Relations Executive or visit https://dubai.frasershospitality.com/en/attractions.html.

    Where are the closest bank, ATM and exchange office located?

    An ATM is located adjacent to Fraser Suites Dubai

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is your cancellation policy?

    Our Best Flexible rates can be cancelled with a notice of 48 hours prior to arrival date to avoid any applicable charges. The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at reservations.dubai@frasershospitality.com or +971 4 777 2 777.

    Our Best Flexible rates can be cancelled with a notice of 48 hours prior to arrival date to avoid any applicable charges. The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at reservations.dubai@frasershospitality.com or +971 4 777 2 777.

    What is maximum number of people in each apartment type?

    For Hotel Rooms and Studio apartments, the maximum occupancy is 2.

    For 1-Bedroom apartments, the maximum occupancy is 2.

    For 2-Bedroom apartments, the maximum occupancy is 4.

    For 3-Bedroom apartments, the maximum occupancy is 6.

    For further requests or clarification, please feel free to contact us at reservations.dubai@frasershospitality.com or +971 4 777 2 777.

    Are pets allowed?

    Unfortunately, pets are not allowed within the vicinity of the property.